Refund & Return Policy

Refund & Return Policy

Last updated: November 6, 2026

At SnapHives Supplements, customer satisfaction is important to us. This policy explains how returns, refunds, and order issues are handled.

1. Return Period

You may request a return within 10 days of receiving your order.

To qualify for a return:

  • The product must be unused and unopened.

  • The original packaging and seals must remain intact.

  • You must provide your order number or proof of purchase.

  • The return must comply with applicable consumer protection laws.

For hygiene and product-safety reasons, opened or used supplement products may not be eligible for change-of-mind returns, except where required by applicable law or where the product is faulty, damaged, or incorrectly supplied.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging, where applicable.

After reviewing your request, we will explain the available options, which may include a replacement, refund, or another appropriate resolution.

Your statutory consumer rights remain unaffected.

3. How to Request a Return

To request a return:

  1. Email snaphives@gmail.com.

  2. Include your order number.

  3. Explain the reason for your return.

  4. Wait for our team to provide return instructions.

Please do not send products back without receiving return instructions.

4. Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated or required by law.

If the return is due to an incorrect, defective, or damaged product, SnapHives will provide an appropriate solution in accordance with applicable law.

Original shipping fees may not be refundable unless required by applicable law.

5. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

Please allow [INSERT NUMBER] business days for us to process the refund. Your bank or payment provider may require additional time to display the funds.

6. Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If an order has already been dispatched, our return policy and applicable consumer rights will apply.

7. Missing Orders

If your order has not arrived within the estimated delivery period, contact us with your order number.

We will review the available tracking information and work with the relevant shipping provider to investigate.

8. Contact Us

For returns, refunds, or order-related questions:

SnapHives Supplements
Email: snaphives@gmail.com
Website: https://snaphives.com

Our customer support team will review your request and provide the next steps.